Last Updated: [11 July 2025]

At Advoltic Services, we are committed to delivering reliable and timely IT solutions, equipment, and support services to our clients across India. This Service & Delivery Policy outlines how we handle the delivery of products, implementation of services, and customer support engagements.

1. Service Onboarding & Initiation

• After final confirmation via email or contract, our team will initiate the onboarding process within 2–4 business days.
• For AMC and IT support services, our representative will connect with you to schedule your first visit or remote session.

2. Hardware Delivery

• IT equipment, CCTV systems, and accessories are delivered either through our own logistics team or trusted courier partners.
• Estimated delivery time:
  
  Delhi/NCR: 2–4 business days

  Metro cities: 4–6 business days

  Rest of India: 6–10 business days

• Tracking and shipping details are provided upon dispatch.

3. Installation & Setup

• Installation timelines depend on the product or service complexity.
• Typical schedules:
  
  

  CCTV & Access Control Setup: Within 3–5 working days of delivery

  IT Infrastructure/Networking Projects: Based on project scope (agreed upon during contract)

  Cloud & Software Services: Initiated within 48 hours after confirmation

4. Remote Services

• Services like software installation, cloud setup, digital marketing, and consultancy are delivered remotely unless otherwise specified.
• Clients will receive meeting links, credentials, or remote access details via email or WhatsApp.

5. Service Delays

• In rare cases of service delay due to unforeseen circumstances (e.g., logistics issues, natural events, or technical challenges), we will notify the client with revised timelines.
• Advoltic Services is not liable for third-party courier delays but will assist in resolution promptly.

6. Customer Support & Follow-ups

• Our technical support team is available via:
  
  

  Phone: (+91) 98711 08031

  Email: info@advoltic.com

• Support hours: Mon–Sat, 10:00 AM to 7:00 PM
• For urgent queries, ticket resolution is prioritized within 24–48 working hours.
•  

7. Contact Us

For any service delivery-related questions, delays, or installation requests, feel free to contact:

📧 Email: legal@advoltic.com
📍 Address: S-86A, Uttam Nagar, New Delhi – 110059, India